LionStar Printing — Terms of Service

A DBA of AMK Investments LLC

Last Updated: [Insert Date]

Website: lionstarprinting.com

Table of Contents

1. Company Identity and Legal Entity
2. Definitions
3. Acceptance of Terms
4. Quotations, Validity, and Pricing
5. Price Match Requests
6. Customer Obligations — Artwork and Files
7. Proofs and Approvals
8. Turnaround Time, Delivery, and Rush Orders
9. Right to Refuse or Cancel Work
10. Overs, Unders, and Spoilage
11. Payment Terms, Chargebacks, and Collections
12. Customer Property, File Retention, and No Bailment
13. Use of Third-Party Platforms and Services
14. Third-Party Delivery and Courier Services
15. Privacy, Data Protection, and Safe Harbor
16. Children’s Online Privacy Protection Act (COPPA)
17. Copyright, Trademark, and Intellectual Property Infringement
18. Insurance
19. Indemnification
20. Limitation of Liability and Remedies
21. Force Majeure
22. Master Services Agreement (MSA) and Order of Precedence
23. Government and Regulated Client Provisions
24. State-Specific Legal and Regulatory Carve-Outs
25. No Course of Dealing or Implied Modifications
26. Governing Law and Venue
27. Survival
28. Amendments
29. Entire Agreement
30. Checkout Acceptance and Electronic Agreement

1. Company Identity and Legal Entity

LionStar Printing is a trade name (“DBA”) of AMK Investments LLC, a limited liability company. All products and services are provided by AMK Investments LLC under the LionStar Printing name. LionStar Printing operates the website lionstarprinting.com. Any reference to “LionStar Printing,” “we,” “us,” or “our” means AMK Investments LLC and its authorized agents acting under the LionStar Printing trade name.

2. Definitions

• Customer: The individual or entity purchasing products or services from LionStar Printing.
• Order: A request submitted by the Customer for products or services, whether online, in person, or via email.
• Proof: A digital or physical representation of the final product for review and approval before production.
• MSA: A Master Services Agreement negotiated between LionStar Printing and a Customer that may supersede certain terms herein.

3. Acceptance of Terms

By placing an order, clicking “I agree,” signing a quote, or otherwise using our services, the Customer confirms they have read, understood, and agree to these Terms of Service. If a separate MSA is in place, the MSA will control in the event of a conflict, subject to Section 22.

4. Quotations, Validity, and Pricing

Quotes are valid for thirty (30) calendar days unless otherwise stated. Pricing is based on the specifications and quantities provided at the time of quoting. Changes to specifications, quantities, materials, or schedules may require requoting. Promotional discounts, price matches, and special offers must be documented in writing and are subject to verification.

5. Price Match Requests

LionStar Printing may, at its sole discretion, review requests to match a competing quote for comparable print work. Approvals are not guaranteed and apply only to the specific job submitted and only after LionStar issues a revised quote.

Requests must be submitted prior to quote approval/payment and before production begins; no retroactive application. Competing offer must be current, written, and sufficiently detailed (size, stock, color, finishing, qty, turnaround, delivery). Competitor link is not required.

We may decline for any reason, including promotions, coupon pricing, membership/contract pricing, broker/reseller pricing, incomplete specs, excluded services, or pricing below sustainable cost / compromising quality/compliance.

6. Customer Obligations — Artwork and Files

The Customer is responsible for providing print-ready files that comply with industry standards, including correct size, bleed, trim marks, embedded fonts, and image resolution. Files must be free of malware and must not infringe third-party rights. LionStar Printing processes PDF files unless otherwise agreed. The Customer is solely responsible for content accuracy and legal compliance of all submitted materials.

7. Proofs and Approvals

LionStar Printing may provide electronic or hard-copy proofs upon request or as deemed necessary. Production will not begin until the Customer approves the proof in writing or via our ordering platform. The Customer assumes responsibility for any errors, omissions, or changes after approving a proof.

8. Turnaround Time, Delivery, and Rush Orders

Turnaround estimates begin after proof approval and payment (where required). Delivery dates are estimates and not guaranteed unless expressly stated in writing. Rush orders may incur additional fees and may require written confirmation of revised schedules and costs.

9. Right to Refuse or Cancel Work

We reserve the right to refuse, suspend, or cancel any job that we believe violates law, infringes intellectual property, contains hate speech, threats, obscenity, or is otherwise objectionable. If work is cancelled for these reasons, the Customer is responsible for costs incurred up to the point of cancellation.

10. Overs, Unders, and Spoilage

Industry-standard variations in quantity of up to ±10% may occur. We will invoice the quantity actually delivered within this range. Spoilage allowances may apply to complex or specialty finishes.

11. Payment Terms, Chargebacks, and Collections

Payment is due as stated on the invoice or checkout confirmation. We accept major credit cards, ACH, and other methods specified at checkout; checks are accepted only if approved in advance. Chargebacks or disputed transactions initiated without prior good-faith notice to LionStar Printing may result in suspension of services and recovery of associated fees. Accounts past due may be sent to collections and may accrue allowable interest and recovery costs.

12. Customer Property, File Retention, and No Bailment

Physical materials provided by the Customer (including hard drives, media, and supplied stock) are stored at the Customer’s risk. LionStar Printing is not a bailee and does not guarantee the preservation or return of Customer property unless otherwise agreed in writing. Digital files may be retained for a limited period solely for job reference and are not guaranteed to be archived.

13. Use of Third-Party Platforms and Services

We may use third-party software, cloud providers, payment processors, and production partners to deliver services. The Customer authorizes such use and agrees to abide by applicable third-party terms when interacting directly with those platforms. These services include (without limitation) Google Cloud, Dropbox for file intake and collaboration, Microsoft 365, Brevo, Stripe, QuickBooks, HP Click, and delivery partners such as Uber Direct or similar.

14. Third-Party Delivery and Courier Services

Deliveries may be made via carriers, couriers, or logistics partners. Risk of loss transfers to the Customer upon delivery to the carrier unless otherwise required by law. Delivery delays, damage, or loss caused by carriers are subject to the carrier’s policies and limitations.

15. Privacy, Data Protection, and Safe Harbor

LionStar Printing handles personal data in accordance with our Privacy Policy. Customers must not transmit sensitive personal information (such as payment card data via unsecured channels) outside approved workflows. We take reasonable administrative, technical, and physical safeguards to protect information but cannot guarantee absolute security.

16. Children’s Online Privacy Protection Act (COPPA)

Our services are not directed to children under 13. Customers must not submit information about children under 13 or request services on their behalf.

17. Copyright, Trademark, and Intellectual Property Infringement

The Customer represents that all materials submitted for production are owned by the Customer or used with permission. The Customer will obtain all necessary licenses for third-party content. LionStar Printing may remove or refuse materials suspected of infringement.

18. Insurance

The Customer is responsible for insuring high-value materials or finished goods, including those in transit, unless otherwise agreed in writing.

19. Indemnification

The Customer agrees to indemnify and hold harmless LionStar Printing from claims, damages, or losses arising out of the Customer’s materials, instructions, or misuse of products, except to the extent caused by LionStar Printing’s gross negligence or willful misconduct.

20. Limitation of Liability and Remedies

To the fullest extent permitted by law, LionStar Printing’s liability is limited to the amount paid for the specific job giving rise to the claim. In no event will LionStar Printing be liable for consequential, incidental, or special damages, including lost profits.

21. Force Majeure

LionStar Printing is not liable for delays or failures caused by events beyond its reasonable control, including acts of God, labor disputes, supply chain disruptions, or governmental actions.

22. Master Services Agreement (MSA) and Order of Precedence

If an MSA exists between LionStar Printing and the Customer, the MSA governs to the extent of any conflict with these Terms, except where prohibited by law.

23. Government and Regulated Client Provisions

Government clients or clients in regulated industries may require additional terms. Any mandated provisions must be agreed in writing and will control only as required by law.

24. State-Specific Legal and Regulatory Carve-Outs

Where state law mandates specific consumer or business protections, those provisions are incorporated by reference and will govern in the event of a conflict with these Terms.

25. No Course of Dealing or Implied Modifications

No prior communications, industry customs, or practices will modify these Terms unless expressly agreed in writing and signed by both parties.

26. Governing Law and Venue

These Terms are governed by the laws of the State of Texas without regard to conflict-of-law principles. Venue for any dispute will be the courts located in Collin County, Texas, unless otherwise required by law.

27. Survival

Sections relating to payment, liability limitations, indemnification, and any other provisions that by their nature should survive termination will remain in effect after completion of services.

28. Amendments

We may update these Terms from time to time. Continued use of our services after notice of changes constitutes acceptance of the updated Terms.

29. Entire Agreement

These Terms, together with any applicable MSA or written order confirmation, constitute the entire agreement between the parties regarding the subject matter herein.

30. Checkout Acceptance and Electronic Agreement

By completing checkout, approving an estimate, or using electronic signatures, you agree to be bound by these Terms and any applicable MSA or order documents.

• Price match requests are discretionary, must be submitted before approval/payment and before production begins, and do not apply retroactively.
• Checkout confirms accurate specifications, required payments, and authorization to proceed under the approved quote or order.